Comments on: Complaints? Tweet ‘Em! http://naturalaspossiblemom.com/2010/complaints-tweet-em Because natural isn't always possible -- or easy. Fri, 30 Jul 2010 16:53:09 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Leah Ingram http://naturalaspossiblemom.com/2010/complaints-tweet-em/comment-page-1#comment-327 Leah Ingram Wed, 03 Feb 2010 22:40:50 +0000 http://naturalaspossiblemom.com/?p=1114#comment-327 Karen: Absolutely! I've used Twitter a number of times to deal with customer service issues with everyone from Comcast (cable/Internet/phone provider) to Zappos (shoes' order). I don't know if the novelty of having people on Twitter 24/7 to solve problems will eventually wear off, but for now I say tweet to your heart's desire--or until you get the desired customer-service outcome! Leah Karen:

Absolutely! I’ve used Twitter a number of times to deal with customer service issues with everyone from Comcast (cable/Internet/phone provider) to Zappos (shoes’ order). I don’t know if the novelty of having people on Twitter 24/7 to solve problems will eventually wear off, but for now I say tweet to your heart’s desire–or until you get the desired customer-service outcome!

Leah

]]> By: Shaunak Dave http://naturalaspossiblemom.com/2010/complaints-tweet-em/comment-page-1#comment-325 Shaunak Dave Wed, 03 Feb 2010 18:11:29 +0000 http://naturalaspossiblemom.com/?p=1114#comment-325 Hi Karen, Thank you for the kind words. We appreciate it! We're obsessive about customer service and we relentlessly iterate to get it right the first time! Social media makes sense for us. We're customer facing in the store and we're customer facing on digital. At the end of the day, it's about customers. You are professional and courteous and I commend you on that! Fingers crossed that your seal gets fixed. ;) Best, Shaunak Hi Karen,
Thank you for the kind words. We appreciate it! We’re obsessive about customer service and we relentlessly iterate to get it right the first time! Social media makes sense for us. We’re customer facing in the store and we’re customer facing on digital. At the end of the day, it’s about customers. You are professional and courteous and I commend you on that! Fingers crossed that your seal gets fixed. ;)
Best,
Shaunak

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